Cancellations and Partial Shipment


Industrial Connectors Australia prides itself on despatching most orders on the same or next business day after you have placed and paid for your order. If you wish to cancel your order please call ICA immediately on 1800 632 693. If we have not despatched the item we can provide a full refund. If the item has already been despatched then you must return the unit for credit as per instructions and policy above.

Partial Shipments / Back orders

If we are unable to supply in full your order we will contact you to ask how you would like to proceed. In most cases we can either supply an alternative product at no additional cost or we can look at forward orders from the Meanwell factory. ICA take shipments weekly from Mean Well and can usually have incomplete orders within a week (pending stock availability at the factory in Taiwan). ICA will not supply partial shipments unless you have given expressed permission to do so. All back ordered products from ICA are supplied free into store when they become available for shipping.